EXCHANGE AND RETURN
What are the delivery times?
In Canada, deliveries take 3 to 10 business days. Outside Canada, deliveries take between 7 to 14 business days.
Customs and import taxes:
Customs or import taxes are at the buyer’s expense.
Is it possible to pick up my order in person?
This service is not currently available. It must be delivered directly to a postal address.
Returns after the holidays
You have until January 15, 2023 to return any item purchased for the 2022 holiday season.
Why don't you have size XS?
As this is our first collection, we have made the decision to offer Unisex products in order to fully understand the demand for our products and to better meet it for future collections, so we have less sizes available.
Are your clothes and accessories made in Quebec?
All our products are designed in Quebec. However, we made the decision to manufacture outside the country as the supply in Quebec is currently very challenging within a reasonable time. We wanted to get our first collection to you as soon as possible. We will continue our research for the next collections, in order to offer you the very best.
How should clothes be washed?
Wash clothes in cold water and avoid the dryer to preserve quality.
Can I make an exchange or a return?
Returns: maximum 30 days after order, no exchange or refund on underwear and stockings. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. Upon return, the shipping cost of the original shipment will be deducted from your refund.
To make your return, please write your order number on the envelope and address your package to
4195 Marcel-Lacasse street, room #108
Boisbriand, Qc J7H 1N4
Exchange: Follow the procedure for returns and place a new order with the desired model and size. We do not do exchanges through the online platform.
How long can my refund take?
If more than 14 days have passed and you do not have a refund on your account, first recheck your bank account.Then contact your credit card company, it may take some time before your refund is officially posted.Then contact your bank. There is often some processing time before a refund is posted.
Are you going to launch other products or clothing collections?
We will certainly be looking into this following the first collection!